Build and maintain a sales enablement system from competitive intel through pricing through measurement. Synthesizes Dock's PMM-Sales operating model (Positioning, Content, Intelligence, Coaching, Systems, Feedback) with deal-attributed tracking.
Core principle: enablement exists to influence deals, not to produce documents. Every asset traces backward to a real sales need and forward to measurable deal impact.
When to use
- After a positioning refresh
- New competitive entrant or pricing change
- Win-rate decline against a Tier-1 competitor
- New sales-team hires
- Quarterly enablement refresh
Steps
- Discovery and audit. Interview the sales team. Review CRM data. Audit existing assets against the sales cycle. 65% of marketing assets go unused because they are irrelevant or unfindable.
- Competitive intelligence. Build/refresh battlecards for top 3–5 competitors. Use win/loss data, not assumptions (Battle cards become workflow primitives, not Notion pages).
- ROI calculator development. Prospect-facing value models with transparent inputs, benchmarks, SDR talking points. Two variants: Demand Gen ("you don't have this") and Sales ("you're losing money").
- One-pagers + decks. Persona- and partner-specific. Mapped to deal stages.
- Pricing enablement. Internal training for pricing changes. Cover migration paths, grandfathering, and competitive positioning, not just the new prices.
- Objection handling guide. Top objections from real calls with validated responses and proof points.
- Demo scripts. Structured walkthroughs for key use cases. Before/after narrative.
- Content delivery system. Tag by persona, stage, competitor, vertical. Discovery in seconds.
- Training and rollout. Live + recorded enablement sessions. Content packages.
- Measurement and iteration. Deal attribution. Asset usage. Win rates. Retire low-usage assets.
Frameworks
- PMM-Sales operating model (Dock): 6 functions, Positioning, Content, Intelligence, Coaching, Systems, Feedback.
- 5-key strategy (Dock): Research → Audit → Create → Manage → Measure.
- Sales vs. Buyer enablement distinction: Assets that help reps sell vs. assets that help prospects advocate internally. Build both.
- Content-to-cycle mapping: Awareness → Consideration → Decision asset types.
- Channel maturity (MKT1): Testing → Scaling → Core → Big Bet for prioritizing enablement investments.
- Productized services: Diagnostic reports and system decks that double as both client deliverables and prospect-facing sales tools.
Quality gates
- Every asset traces to a real deal need (win/loss + sales interviews).
- Battlecards include specific objection responses with proof, not just feature tables.
- ROI calculators have transparent formulas, prospect-editable inputs, SDR explanation columns.
- One-pagers consistent structure, clear CTA, named setup steps.
- Pricing enablement covers grandfathering and competitive positioning.
- Assets mapped to sales-cycle stages.
- Tagging taxonomy exists. Sellers find what they need in under 30 seconds.
- Measured by deal influence + revenue, not assets produced.
- Adoption tracked. Low-usage assets investigated or retired.
Common failure modes
- Generic assets that don't map to specific deal scenarios.
- Content with no discovery mechanism.
- ROI calculators with hidden assumptions.
- Pricing enablement with no grandfathering guidance.
- One-time training sessions without recordings or follow-up.
- Feature-comparison battlecards that don't address real objections.
- Tracking assets produced instead of deals influenced.
- Skipping the sales interview step.
- Partner decks listing features without the connected workflow narrative.
- Stale battlecards. Quarterly refresh is the floor.
Outputs
- Battlecards for top 3–5 competitors.
- ROI calculator(s) with SDR talking points.
- One-pagers per persona / partner / vertical.
- Pricing enablement materials.
- Objection handling guide.
- Demo scripts per use case.
- Content delivery system with tagging taxonomy.
- Enablement measurement dashboard with deal attribution.