domain · customer-success
Make first-value the cheapest part of the loop
Onboarding, activation, expansion, churn. CS as a growth function.
Strongest claims
- 82% of recurring revenue comes after the initial sale, design GTM around the Bowtie, not the funnel Jacco van der Kooij
- Reframe the conversation around customer revenue, not your own Shruti Kapoor
- Onboarding success requires connecting analytics, engagement, and session replay. Natália Kimličková
- Every new hire, including the CFO, does four weeks on the customer phones Tony Hsieh
Adjacent domains
- gtm · 5 co-occurrences
- pmm · 4 co-occurrences
- founder-craft · 3 co-occurrences
- growth · 3 co-occurrences
- sales · 2 co-occurrences
- strategy · 1 co-occurrences
- hiring · 1 co-occurrences
- sales-cs · 1 co-occurrences
11 insights in customer-success
- 82% of recurring revenue comes after the initial sale, design GTM around the Bowtie, not the funnel · Jacco van der Kooij
- Vibe-coding a lightweight internal tool solves the 'I need a customer who' request gap. · Ciana Abdollahian
- Reframe the conversation around customer revenue, not your own · Shruti Kapoor
- Interviewing is an information gathering exercise, and how a candidate makes you feel ( · Varun Anand
- Switch from selling mode to listening mode when the market breaks · Shruti Kapoor
- Onboarding success requires connecting analytics, engagement, and session replay. · Natália Kimličková
- Nine out of ten companies skip product updates entirely. Most of the ones that do publi · Brian Sierakowski
- BPO operations leader driving e-commerce sales and client relations · Srikanth Reddy
- Start your AI-in-GTM build with customer support, fastest path to defensible value · Yamini Rangan
- 60% of users get new apps without a "why it helps", fix that before any capability rollout · Gartner
- Every new hire, including the CFO, does four weeks on the customer phones · Tony Hsieh